Frequently Asked Questions
Q. How long does my order take to get to me?
A. We process and print your order in one to two days from the time we receive it. Your order is shipped to you via UPS Ground Service. You must allow appropriate UPS delivery time. For faster service please contact us for additional freight charges.
Q. How much are the freight charges?
A. We charge a flat $16 freight charge regardless of quantity or number of items ordered. Please be sure to order a sufficient quantity as reorders are charged $16.00 again.
Q. How do I submit my own artwork?
A. Please email us your BLACK AND WHITE artwork (no shading or grayscale) to firstname.lastname@example.org. We will review your artwork and contact you to confirm it is usable. We are unable to reproduce copyrighted art.
Q. What is the minimum order?
For CUPS, the minimum order is 50 per design or color then you may order 100 and after the initial 100 they can be incremented into quantities of 25. (i.e. 50/100/125/etc...).
For NAPKINS, the minimum order is 100 per style or color. You can break them into 50's after the first 100 (i.e. 100/150/200/etc...).
For SECOND LINE HANDKERCHIEFS the minimum is 50. You can break them into 25's after the first 50 (i.e. 50/75/100/125).
Note: BE SURE TO ORDER ENOUGH!! The above minimums apply to reorders.
Q. Can I telephone my order in?
A. Yes, you can call us at (504) 834-9580 or (504) 831-1762.
Q. Can I fax my order in?
A. Yes, you can fax us at (504) 834-9380. Be sure to include your daytime phone number with your fax in case we have any questions.
Q. Can you ship to a post office box?
A. Sorry, but we ship via UPS Ground and need a physical street address. You may consider shipping to your office or local relative if you do not have a street address.
NOTE: If you do not wish to enter your credit card information online you may call your order in (504-834-9580), or you may send your CHECK or MONEY ORDER (Sorry No COD's) with your order form to:
Gem Printing Company
1904 Veterans Blvd.
Metairie, Louisiana 70005