GEM PRINTING COMPANY
1904 Veterans Blvd. Metairie, Louisiana 70005
504-834-9580
gem@gemprinting.com
Frequently Asked Questions

Q. How long does my order take to get to me?
A. We process and print your order in one to two days from the time we receive it. Your order is shipped to you via UPS Ground Service. You must allow appropriate UPS delivery time. For faster service please contact us for additional freight charges.

Q. How much are the freight charges?
A. We charge a flat $10.00 freight charge regardless of quantity or number of items ordered. Please be sure to order a sufficient quantity as reorders are charged $10.00 again.

Q. What is the minimum order?
A.

• For CUPS, the minimum order is 60 per design or color. You can break them into 20's after the after the first 60 (i.e. 60/80/100/etc...).
• For NAPKINS, the minimum order is 100 per style or color. You can break them into 50's after the first 100 (i.e. 100/150/200/etc...).
• For SECOND LINE HANDKERCHIEFS the minimum is 50. You can break them into 25's after the first 50 (i.e. 50/75/100/125).
• For CANDY WRAPPERS the minimum is 50. You can break them into 25's after the first 50 (i.e. 50/75/100/125).

Note: BE SURE TO ORDER ENOUGH!! The above minimums apply to reorders.

Q. How big are the cups and what are they made of?
A. The cups are 12 ounces, stand 4" tall and are made of stadium quality plastic. The imprint is hot-stamped into the cup and is very durable.

Q. Do you have a secure order form?
A. Yes we do have a secure order form. However, if your browser is not up to date you can use our non secure order form. Remember if you are not comfortable ordering online call during our store hours and place the order by phone (504 834-9580). If you want to upgrade your browser you can download the file here (Service Pack 2 for IE5.00) (Approx. 25 minute download/installation)

Q. Can I send a check or money order with my order?
A. Yes, if you are not comfortable using your credit card over the internet you can print out our order form and send a check or money order by mail. Please remember to allow extra time for us to receive your order.

Q. Can I telephone my order in?
A. Yes, you can call us at (504) 834-9580.

Q. Can I fax my order in?
A. Yes, you can fax us at (504) 834-9380. Be sure to include your daytime phone number with your fax in case we have any questions.

Q. Can you ship to a post office box?
A. Sorry, but we ship via UPS Ground and need a physical street address. You may consider shipping to your office or local relative if you do not have a street address.




NOTE: If you do not wish to enter your credit card information online you may call your order in (504-834-9580), or you may send your CHECK or MONEY ORDER (Sorry No COD's) with our order form to:

Gem Printing Company
1904 Veterans Blvd.
Metairie, Louisiana 70005